Dubai Chambers organised the Quality Performance Lab event to promote institutional excellence and quality practices across the business community, according to Emirates News Agency (WAM). The event was held in collaboration with the Chartered Quality Institute (CQI) UAE Network in conjunction with World Quality Week 2026.
The session brought together 70 representatives from the private sector and corporate professionals specialising in quality, operations, customer experience, strategy, and performance management. The programme aimed to support companies in strengthening their capabilities to address operational challenges, boost performance and competitiveness, and support sustainable business growth.
Khalid AlJarwan, Executive Vice President of Commercial and Corporate Services at Dubai Chambers, stated that fostering a culture of quality and institutional excellence is essential to strengthening enterprise competitiveness and enabling sustainable growth. AlJarwan noted that Dubai Chambers is committed to providing practical tools to help enterprises improve operational efficiency and customer experience in an evolving business landscape.
The workshop adopted an interactive format where participant teams, guided by quality experts, analysed a realistic business case, identified root causes of operational challenges, and developed practical solutions with measurable indicators. The activities focused on four interconnected areas: Customer Journey, Process Performance, Quality Culture, and Business Impact.
Sources
- Big News Network.com · 2026-11-14
