Policy & Legal Updates
UAE Bank Ordered to Refund Customer Over Unproven Digital Payment Authorisation
The UAE's banking and insurance disputes settlement unit, Sanadak, has ordered a local bank to refund funds deducted from a customer's account via a digital payment service. The ruling was issued after the bank failed to provide proof that the customer's phone was linked to the service or that the transaction was authorised. The decision enforces the UAE Central Bank's Consumer Protection Standards regarding electronic transaction verification.
